Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Suggestions & Complaints

We always try to provide friendly and professional services possible to all our patients, but there may be times when you feel this has not happened.

If you have any concerns, speak to whoever you feel comfortable- your GP, nurse or our reception staff. However, if you feel we have not dealt with the issues, please telephone or write to our Practice Manager Deborah Partridge and she will endeavour to deal with them.  Our manager will aim to reply within 10 working days.

Our commitments to you are to:

• Greet you in a friendly and welcoming manner; deal with you courteously, in confidence and with consideration.
• Commence surgery at the appointed time and aim to see you within 30 minutes of your appointment time.
• Give you full explanations of the treatment and advice offered.
• Allow you to see your medical records on request, subject to any legal requirements.

How you can help us to help you

• Inform us of any changes in name, address, telephone number or other circumstances.
• Arrive on time for you appointment and let the receptionist know that you have arrived.
• Ring and let us know if you cannot keep an appointment so that we are able to offer it to someone else.
• Treat members of the practice team with courtesy and respect, without violence or abuse. Failure to do so will result in removal from the practice list.

Violence Statement

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.